Terms of service

Sales Policy

THESE TERMS OF SALE CONSTITUTE AN AGREEMENT (HEREINAFTER “AGREEMENT”) BETWEEN Frandon.online.ca AND YOU FOR THE PURCHASE OF THE ITEMS CONTAINED IN YOUR ORDER. PLEASE READ THIS AGREEMENT CAREFULLY. IF YOU SUBMIT YOUR ORDER, THIS MEANS THAT: (1) YOU AGREE TO ALL TERMS OF THE AGREEMENT, (2) YOU AGREE TO PARTICIPATE IN THIS AGREEMENT IN ELECTRONIC FORM AND (3) BY CLICKING, YOU SIGN YOUR ELECTRONIC SIGNATURE AS ACCEPTANCE OF THE AGREEMENT. If you do not agree to this agreement, do not order any product on our website.

Orders and Acceptance

By submitting your order to us, you represent and warrant that the personal information provided is accurate.

Except for out-of-stock items (see Product Availability below), you cannot cancel or change an already submitted order. All orders are expressly subject to our approval. We ask that you advise us immediately of any errors that may be contained in the confirmation.

We only ship to Quebec (Greater Montreal).

We will notify you by email when your order has been shipped or is ready for pickup.

Availability of products

Frandon.online.ca makes reasonable efforts to provide accurate information regarding the inventory of products sold on its website and through its telephone service. If an item is out of stock when you place your order, we will notify you by email (if you have provided an email address) or we will phone you and let you know when we expect to have the item back in stock.

You can cancel an order that is outstanding or contains out-of-stock items at any time prior to shipment by contacting our Customer Service at 514 849-SHOP. We reserve the right to cancel orders for out-of-stock items at any time; if so, we will send you a notice.

It may take up to eight (8) weeks for out-of-stock items to be available again.

Product descriptions

We try to describe our products as accurately as possible. However, we cannot guarantee that product descriptions or other sections of our website are accurate, complete, accurate, up-to-date or error-free.

Price

All prices on our website are in Canadian dollars and do not include shipping and handling charges; these are added to all applicable orders and indicated when you place your order

If the price of a product is found to be inaccurate due to a typographical or other error, we may refuse or cancel any order for that product, even if the order has already been confirmed or accepted.

Electronic Communications

When you visit our website, place an order or send us an email, you communicate with us electronically. You agree to receive electronic communications from us. We will contact you by email. You agree that all opinions, all agreements, information communications and other communications by us electronically satisfy all legal requirements that such communications must be in writing. Your consent to participate in this agreement electronically relates only to this transaction. Any future operation will require new consent. If you require a hard copy of this agreement and cannot print it from your computer, please do not hesitate to contact our customer service and we will send you a free copy.

Disclaimer

By using this site, you certify that you have read the following Disclaimer.

Disclaimer

The information provided on this website is for informational purposes only. Most of our products are fish and seafood products containing allergens (fish – crustaceans – molluscs – shellfish…).

Fruits de Mer Frandon Seafoods Inc assumes no responsibility whatsoever for any adverse reaction or damage of any kind arising from the use of the information presented on this website. As a result of the foregoing, by using this website you expressly release Fruits de Mer Frandon Seafoods Inc. from any liability arising directly or indirectly from allergenic substances that may be contained in the products purchased, despite any information to the contrary that may be presented on this website. Finally, by using this website you agree that it is your duty to contact the supplier for accurate and accurate information about the products purchased.